FAQ

Acai is a fruit native to South America. It is prized for its delicious, subtle taste, reminiscent of a cross between red berries and cocoa. 

Acai berries are small and dark purple in color. They are 90% stone and 10% fruit. 

Acai is also appreciated for its many health benefits. To preserve their nutritional properties, acai berries are processed into a frozen puree within 48 hours of picking!

Acai is harvested from a palm tree that grows mainly in the humid regions of the Brazilian Amazon. The communities of pickers from whom we buy our açai harvest the berries by hand, respecting agroforestry practices and preserving the ecological balance of the Amazon rainforest.

Acai is rich in antioxidants, fiber and essential minerals. It fights free radicals, promotes satiety, boosts energy and helps maintain balanced cholesterol levels. It's the ideal ally for good health!

Acai can be consumed in a variety of ways, including as a juice, smoothie or acai bowl. For recipe ideas and tips on eating açai, visit our dedicated blog.

Our frozen acai puree is pasteurized. There is therefore no contraindication for pregnant women to consume Nossa! acai. If you have any concerns, please do not hesitate to contact us at [email protected] .

Delivery times vary according to your geographical area. In general, orders are delivered within 2 to 5 working days.

We work with Chronofresh, who maintain the cold chain from our warehouse to your home. Your order is hand-delivered to the carrier. If you are absent at the appointed time, the parcel returns to the warehouse and you receive an email and SMS to reschedule delivery. Here are the delivery steps: 

1. As soon as your parcel is picked up from our warehouse, Chronofesh sends you an email. If you do not open the email within one hour, you will receive an SMS. You can reschedule the delivery slot (2-hour slot between 8 a.m. and 1 p.m.) or choose same-day delivery at a Chronopost branch (Chronopost must be informed before 11 a.m.).

2) When your parcel is ready for delivery, you'll receive an email and a text message notifying you of a 1-hour delivery slot. You can reschedule the delivery up to one hour before the driver arrives.

3) If delivery fails, the parcel is returned to the warehouse and stored at the right temperature. You will receive an email and then a text message to reschedule delivery.

Shipping is free for orders over €70. The minimum order via our website is €70.

Unfortunately, due to the need to maintain the cold chain for our frozen products, it is not possible to return an order once it has been delivered.

We deliver frozen foods throughout mainland France and Belgium. However, for the time being, we do not deliver to the rest of the world for private customers.

If you are a professional, we can deliver anywhere in the world: call us on 09 67 77 77 74 or write to us at [email protected].

If you have a problem with your delivery, please contact us immediately via our customer service department at [email protected]. We'll get back to you as soon as possible.

If you encounter a problem with your order, please contact us immediately via our customer service department at [email protected] and we'll get back to you as soon as possible.

To place an order as a professional, please contact [email protected].

We offer a wide range of acai-based products: frozen acai puree, sweetened and unsweetened, sorbet, smoothie. Discover our full range on our dedicated products page here.

Our products are certified organic and comply with quality standards for food safety and environmental sustainability.

A significant proportion of our production is also Fair for Life certified. This focuses on worker safety and the prohibition of child labor.

Our frozen açaí puree keeps for up to 12 months when stored at the recommended temperature of -18°C. Be sure to follow the storage instructions on the packaging for optimum preservation.

For an açaí bowl, we recommend mixing 200 grams of frozen açaí purée with a banana. You can adjust the quantity to suit your personal preferences.

No need to take the pod out of the freezer in advance! In just three seconds under hot water, you defrost the pulp just enough to make it easy to blend. Then simply break it into six pieces, still closed, in your hands.

100 g of açaí provide around 69 kcal of energy, 6.4 g of fat including 1.6 g of saturated fatty acids, 0.6 g of carbohydrates, 0 g of total sugars, 2.3 g of fiber, and 1.1 g of protein. Açaí is also rich in manganese, with a content of 7.3 mg, which represents 365% of the reference intake for a typical adult (8400 kJ/2000 kcal). Manganese is a trace element that helps protect cells against oxidative stress.

The Amazon is at the heart of our mission at Nossa! because it is home to one of the world's richest biodiversities, providing a vital habitat for a multitude of plant and animal species, including açai, our emblematic superfruit. We are committed to harvesting açai in a sustainable way, thus preserving this precious ecosystem. Our ecological commitment is reflected in our unwavering determination to protect and preserve this wonderful region.

We are actively committed to sustainable acai harvesting practices. We do this in partnership with local communities, in order to protect the Amazon ecosystem. Our approach is based on organic agroforestry, which provides resources for local people while preserving the biodiversity of ecosystems.

Deforestation in the Amazon is mainly due to the expansion of cattle farming, which accounts for 63% of deforestation. Reducing meat consumption can help curb this negative impact. In addition, subsistence farming and soybean production are major factors in deforestation.

Consuming agroforestry products is of major benefit in preserving the Amazon and combating deforestation. In fact, 1 hectare of acai in agroforestry yields 10 times more than a hectare of livestock for local people! All the while preserving the very essence of the Amazon rainforest.

We've chosen to package our fruit in individual pods for greater convenience: each pod contains exactly the quantity of fruit needed to make one smoothie. So you can be sure of getting exactly the right amount of each ingredient in the recipe! The film we use is very thin: one sachet weighs 0.73g, 6 times less than a yoghurt pot!

However, as part of our commitment to sustainability, we are exploring alternatives. Like with our acai pebble, which reduces our use of plastic while preserving the practicality and quality of our products.

We are in the process of calculating Nossa's carbon footprint. We'll let you know once we have it.

Acai is an exotic fruit that grows only in tropical climates, like bananas, coffee and cocoa. 

To limit the carbon footprint of our activity, we don't use air transport, but sea transport, which emits far fewer greenhouse gases. What's more, for most foods, it's not transport that has the biggest ecological impact, but production (use of machinery for ploughing, processing, picking, or heated greenhouses). 

In our case, all harvesting is done by hand from wild trees, so production emits no greenhouse gases. On the contrary, acai cultivation helps to limit deforestation and thus store carbon in the forest.

In Amazonian communities, children are traditionally called upon to help the family. Nevertheless, we take every possible measure to ensure that no children are involved in the production, harvesting and transportation of the fruit we use to make our açaí pulps and products.

1/ All our pulp is produced with açaí from certified organic growers. These producers are trained and audited at each harvest by an external certification body. Training and audits cover social and environmental aspects. This includes child labor: if it is proven that children have been involved in fruit production, the producer loses certification and can no longer sell certified fruit.

2/ Nossa Fruits staff and local industry partners regularly visit each grower to provide additional training and check that no children have been involved in fruit production. If this is reported, the grower can no longer supply fruit for our production.

3/ Part of our production is certified Fair For Life, Ecocert's fair trade label. This label involves additional audits and training, with a strong emphasis on social indicators such as worker safety and the prohibition of child labor.

All our fruit comes from small-scale producers, as we firmly believe that this mode of production brings more autonomy and income to workers than plantations, and therefore contributes better to improving their quality of life. This model of agriculture, promoted worldwide by all the NGOs and social enterprises for its social benefits, is however more difficult to control since the producers are their own employees. Training and auditing are the only ways to put a stop to it.

You can find our products in various organic stores across France. See our points of sale page to find the store nearest you. 

You can also order our products online via our e-commerce site.